Access Information ♿

The Concert Hall is located in the Town Hall.  There is level access into the building and to the box office, toilets and cafe areas located on the ground floor.  The Concert Hall is located on the first floor, there is a lift to the first floor and flat floor access from the lift to the stalls seating.  There is no lift access to the balcony seating. 

The Concert Hall has designated wheelchair positions located in the stalls.  To enhance your safety and comfort we require patrons in wheelchairs to book a designated wheelchair position in advance.

Please inform the Box Office should you require level access or have limited mobility as seats are available for this purpose.

Toilet for people with disabilities. An infa-red sound enhancement system for the hard of hearing is available for use with or without a hearing aid. Please reserve sets at the time of booking (to be collected from the Box Office or Reception prior to the event-a small deposit is required)

We welcome assistance and guide dogs. If possible, please mention at the time of booking if you would like to keep your dog in the auditorium with you in order to help us suggest the best seats possible to accommodate both your needs during the performance. 

Alternatively our Front of House team would be more than happy to look after your assistance dog for the duration of the performance. A bowl of water can be provided.

The Access List is a way for you to register your needs with us in order to make the booking process and the show experience as smooth as possible. Anyone can join the Access List and the information will be recorded on your customer record to assist with future bookings and to help meet your needs when attending our venues. In addition, you may be eligible for a free Personal Assistant ticket when attending events

For more information on our Access List can be found here