COVID-19 (Coronavirus) - Reading Arts & Venues

Welcome Back!

Reading Arts venues are now fully open, most seated shows are open to full capacity with no social distancing but some shows including our standing concerts and general admission events will have additional covid measures in place and a COVID Entry Pass may be required on entry.  Please check the event pages for details of specific conditions of entry and our Covid FAQS for more information

For all shows we strongly encourage the continued use of face masks whilst in our venues and for patrons to follow our theatre guidelines. 

If you have any queries about attending any of our venues, please email the Reading Arts Box Office - boxoffice@reading.gov.uk    

Please make sure that the contact details on your Reading Arts Account are up to date so that we can inform you of any event changes and continue to check the event pages and our Covid FAQS when booking and before travelling to the venue.

We thank you for your continued co-operation and look forward to welcoming you back to our venues.

If a show is cancelled or postponed:
Customers who have booked with Reading Arts will receive an email as soon as a postponement is confirmed with full details and how to claim a refund if unable to attend the new date. If a show is cancelled customers will be informed by email and automatically receive a refund within 30 days.

My card has expired – how do I get my refund?
On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.

If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

If you have purchased tickets through an agent or any other channel you should contact the agent to discuss your booking and refer to their individual policy for refunds, please note that Reading Arts are not liable for tickets sold through any other channel.  

Thank you to all our customers and partners for your continued support. We would kindly ask all ticket holders that if a show is postponed, please hold on to your tickets for the new dates if possible. This will greatly support the many artists and organisers who have been affected by the closure and help ensure we can maintain a strong and healthy programme of events for you all to enjoy in the future. Thank you.

What are your current COVID policies and entry requirements?
The latest information on all of our covid measures, entry requirements and what you can expect when visiting the venues can be found on our Covid FAQS