Covid-secure FAQs

Welcome Back!

Reading Arts venues are now fully open, most seated shows are open to full capacity with no social distancing but some shows including our standing concerts and general admission events will have additional Covid measures in place and a COVID Entry Pass may be required on entry.  Please check the event pages for details of specific conditions of entry as well as the Frequently Asked Questions below.

For all shows we strongly encourage the continued use of face masks whilst in our venues and for patrons to follow our theatre guidelines. 

If you have any queries about attending any of our venues, please email the Reading Arts Box Office -

We'll be updating these as new information is available so do check back.


Reading Arts Venue COVID FAQs



How can I get to the theatre? 
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.  

How will my ticket work? 
The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.  

Will I need to wear a face covering? 
In line with local government guidance with regards to face covering indoors, Reading Arts strongly encourages that you continue to wear face coverings, for the safety of patrons and staff and out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre.  

What should I bring? 
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and some venues may not be opening their cloakroom facilities.  

Will I be able to buy interval refreshments? 
Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will usually be cashless and paperless, and there may be one way systems in place.  

Will I need to have my temperature checked? 
Some venues may be taking temperature checks – please refer to the show/venue website for more details.   

What are the social distancing rules? 
As of 19 July, theatres will be able to open at full capacity so you will be sitting next to other people. 
Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk Reading Arts ask you to continue to wear a face covering at all times when in the venue.   

What else are theatres doing? 
Theatres will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.  

Please use the hand sanitiser stations when you enter and exit the theatre.  
Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted and facilities such as cloakrooms may be unavailable.  Please check event pages and our FAQ for regular updates.   



We are delighted to be able to welcome all of our patrons, friends and families back to The Hexagon and The Concert Hall, and to South Street. 

Most events, as of 19 July 2021, will not be socially distanced, for our customer and staff safety we will continue to implement certain safety measures in line with the latest Government and local Government guidelines.
We strongly encourage patrons to continue to wear a face mask whilst inside our venues.  

To help keep you safe, our venues are cleaned before every performance and regularly disinfected.
Our helpful staff will guide you through the venue as routes may be changed in order to minimise your contact with others.  
We have various hand sanitiser points at our venues. Please use these as frequently as you can during your visit.   

As the venues are run by the Local Authority all our procedures have been approved by the Health and Safety Team.

We have worked with specialist teams in the Council, specialist contractors, promoters, industry bodies and used the Government Guidelines for live performance to ensure that our venues are Covid Safe. 


The safety of our audience, performers and staff are our top priority and we will adhere to all guidance and safety measures strictly.

A full breakdown of what you can expect at our venues are listed in the FAQ links below. 
If you have any queries or concerns about your visit please email the Reading Box Office HERE.

COVID ENTRY PASS (required for all standing & selected seated events)

Due to the current circumstances it is necessary to implement additional measures for some shows at the venue.
A NHS COVID Entry Pass will be required for all events which have a standing or general admission area or where the promoter or organiser of the event has requested additional conditions of entry.  Please check the event page for details of entry requirements when booking and before travelling to the venue.
Where a COVID pass is required all members of your party over the age of 18 must demonstrate their COVID-19 status to gain entry in ONE of the following ways:  

Full Vaccination
COVID Pass via NHS app or NHS website
Letter via NHS website or call 119
Vaccine card and photo ID

Negative PCR/LF test within 48 hours
COVID Pass via NHS app or NHS website
NHS-Self Report Tool confirmation email and/or text message

Natural Immunity
COVID Pass via NHS app or NHS website
Letter via NHS website or call 119

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.
Please note that failure to provide your details may result in you being refused entry.

We will continue to review and update our entry procedures and COVID protocols and will inform ticketholders of any changes to the conditions of entry. Please ensure that your contact details on your account are kept up to date so that we can inform you of any changes.

Level 42 - 9 Oct
I'm Sorry I Haven't A Clue - 11 Oct
Laura Marling - 16 Oct
Australian Pink Floyd - 1 Nov
Billy Bragg - 10 Nov
The Darkness - 26 Nov
The Music of Prince - 27 Jan '22
The Stranglers - 22 Feb '22
Frank Turner - 23 Feb '22

List of Events requiring a COVID ENTRY PASS


The following events will require a covid entry pass.

Level 42 - 9 Oct
I'm Sorry I Haven't A Clue - 11 Oct **
Laura Marling - 16 Oct
Australian Pink Floyd - 1 Nov
Billy Bragg - 10 Nov
The Darkness - 26 Nov
The Music of Prince - 27 Jan '22
The Stranglers - 22 Feb '22
Frank Turner - 23 Feb '22

** Please note that in order to comply with current BBC guidelines there are specific entry requirements for Im Sorry I haven't a Clue on 11 October.  Please see event page for details.



How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
Unless stated venues will be open 1 hour before the show start time.

Customers with access needs can discuss their requirements with a member of the Box Office team if they wish, in the same way they could previously. Anyone requiring a wheelchair accessible seat space will be able to identify the best seats for them on the seating area plan. Due to the socially distant seating arrangements and requirements for households or bubbles to book seats together, if you cannot see a way to make your booking easily please speak to Box Office staff who will be able to find the best options for you.  

Anyone who requires flat floor access to The Hexagon can arrange to be dropped off at the lower road level doors or use the ramp outside the main entrance doors on the town centre side of the building, on the upper level, and use the lift if they wish. At The Concert Hall, the lift will be available to use by single households or bubbles at a time only. 


Please note that ticket collections from Box Office and postal tickets may not be available for all events.   

Your e-ticket confirmation will be emailed to you shortly after booking.   To help prevent the resale of tickets and ensure that tickets include the most up to date information for customers, the e-tickets will be issued and emailed 7 days before the date of the event.   e-tickets can also be downloaded or printed by logging into your Reading Arts account. 

e-tickets can be displayed on your phone or printed at home. Please have your e-ticket ready to be scanned.   E-tickets allow us to let you enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. 

In all situations, please follow staff guidance on arrival. 


Whilst events from the 19th July 2021 will not be socially distanced, please continue to maintain a safe distance from people as much as possible while inside our venues.  Please help reduce any risk by keeping your mask on. 


*Optional as of 19 July 2021*
You will have been asked to provide a contact telephone number for NHS Track and Trace at the time of booking, please email if you need to change the number registered.    

It may be necessary for us to contact you regarding your tickets or changes to your event so please ensure that your email and other contact details are correct.  You can do this by logging on to your account at 

EVERYONE ATTENDING our venues should ‘Track and Trace’.  
Scannable Track and Trace posters are on display in our foyers for customers to use.  

By purchasing tickets you permit us, if required, to share your contact details with NHS Test and Trace. 


If you feel ill before your visit.
Please email the Reading Arts Box Office HERE to discuss your ticket options. 

Please do not attend the venue if you...
believe you may be infected with COVID-19;
have experienced symptoms in the last 14 days;
have been in close proximity to anyone who has experienced symptoms in the last 14 days;
have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; 
or have been instructed to self-isolate. 

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend. 

What should I do if I become unwell after my theatre visit?
All venues are working with the government to ‘Track And Trace’. 
If you display COVID-19 symptoms, you will be required to inform your point of purchase. 
Please email the Reading Arts Box Office HERE as soon possible. 


From 19 July 2021...
We strongly encourage you continue to use a face mask whilst at our venues and please follow the theatre precautions on the day of the performance. Wearing a face covering helps to protect those around you and reduce the spread of coronavirus. We understand that not everyone is able to wear a face covering but, if you are, we ask you to please continue wearing one when you are moving around the venues and when seated in the auditorium. Our friendly staff will be on hand to answer any queries.


Will there be an interval?
Most shows will now have an interval, unless otherwise specified. However bar/cafe service will continue to be limited. Pre-ordered refreshments are available for selected shows please check the event page for details.  .  

Will I be able to buy refreshments?
For Hexagon shows, a full range of refreshments are available to pre-order at the time of booking or via the link on the event page, up until 2 hours before the performance.    
Pre-orders will be available from pick up points at the theatre.
The Hexagon will have limited bar/cafe service - please pre-order you refreshments if you can. See the relevant show page for info.  

You may cancel or amend an existing refreshment order up to 4 hours before the start of the performance. Please email if you need to make any changes. 

Please note that alcohol sales are for over 18's only, you may be asked for ID and Reading Arts reserves the right to refuse service. 

At present, there are no refreshments available at our Concert Hall shows.


In the event of a postponed or cancelled event we will email all ticket holders who have purchased their tickets from Reading Arts to inform you of any changes. We will also update our website and social media channels.

For most rescheduled events, all tickets will remain valid for the new date, however we recommend that you download your updated e-tickets from your Reading Arts account wherever possible to avoid any confusion.  For some shows it will be necessary for us to reissue tickets or allocate on arrival - please check event pages for details.  

If you cannot make the new date, or if a show is cancelled, you will the option of a refund or a credit which can be used on any future Reading Arts event. If you choose a refund your tickets will be refunded within 30 days.  

On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.

If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.

To help us please ensure that the email address and contact details we hold for you are up to date by logging into your account here  

We ask you to bear with us as rescheduled events are confirmed and to avoid contacting the box office as they are dealing with an unprecedented number of enquiries.

If you have purchased tickets though a ticket agent (eg Ticketmaster, SEE tickets etc) or any other channel you will need to contact the agent directly to discuss your booking and their terms and conditions and refund policy will apply. 


For the moment our standard terms and conditions apply for all events and tickets are non-refundable (Unless postponed or cancelled due to Covid-19). We will post any further updates here.
Existing ticket holders will have the option of a refund or credit if an event has been postponed or cancelled due to Covid-19.

We will contact any customers about shows that are impacted by Covid-19, whether the show is postponed or cancelled or if any additional measures are put in place.


We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them for updates.  We recommend that you check the FAQ's as well as the event pages for the latest information before travelling to the venue.

Please keep your contact details up to date on your Reading Arts account so that we can contact you in the event of any changes.

We are delighted to welcome you back to the venues and appreciate your continued understanding and support in these difficult circumstances.


The Government's latest Information and advice on coronavirus can be found here.