Access Information ♿

Access to both our theatre and studio spaces is available via flat or ramped access. The front doors are powered for disabled access - please press the button to the left of the entrance.

A disabled patron's essential companion is admitted free. To enhance your safety and comfort we require patrons in wheelchairs to book a designated wheelchair space, which can only be booked over the phone or in person at the Box Office. Please note that the spaces are designed for standard size wheelchairs, if you have a larger size wheelchair please advise when booking.

South Street is only serviced by on street parking, which is free to blue badge holders. Although there are no designated spaces there is usually plentiful parking.

If you would like a large print brochure please email the Box Office on boxoffice@reading.gov.uk or call Box Office 0118 960 6060*
*Limited phone service available (12-3pm, Mon-Fri), please email if you can. 

We welcome assistance and guide dogs. If possible, please mention at the time of booking if you would like to keep your dog in the auditorium with you in order to help us suggest the best seats possible to accommodate both your needs during the performance.

Alternatively our Front of House team would be more than happy to look after your assistance dog for the duration of the performance. A bowl of water can be provided.

Relaxed performances are open to everyone, but the production and environment has been specifically designed to welcome people who will benefit from a more relaxed performance environment, including families with young children, people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability. The performances may be adapted in a number of ways in order to reduce anxiety and ensure a safe and enjoyable live theatre experience. There is a relaxed attitude to noise (voluntary and involuntary), the lights in the auditorium remain on low throughout the show, sudden loud noises are softened and audience members are free to leave and re-enter the auditorium at any point. We also have additional staff on hand to assist with seating and access around the Theatre.
  
Familiarisation visits for those for whom new venues can cause anxiety are available under arrangement by contacting Barnaby.McArthur@reading.gov.uk

Additional touch tours are also available on selected shows to help familiarise blind and visually impaired theatre-goers with characters, sets and costumes and provide extra detail to allow patrons to fully engage with the production. Touch tours usually last approximately 30 minutes and take place an hour before the show. To enquire please email Barnaby.McArthur@reading.gov.uk

South Street's raked seating has seats that are approximately 17 inches (43 cm) wide with armrests down, and approximately 20 inches (50cm) with the armrests up. 

Aisle seats will allow for a few extra inches space on the aisle side, but any patrons who need more space than this should contact the Box Office on boxoffice@reading.gov.uk, and we will work with you to find an accommodation.

The Access List is a way for you to register your needs with us in order to make the booking process and the show experience as smooth as possible. Anyone can join the Access List and the information will be recorded on your customer record to assist with future bookings and to help meet your needs when attending our venues. In addition, you may be eligible for a free Personal Assistant ticket when attending events

For more information on our Access List can be found here