Important update for Reading Arts and Venues - 17 March 2020
Following the Government announcement on Monday 16 March regarding COVID-19, we regret to announce that, all events at The Hexagon, South Street, Concert Hall & Reading Museum up to June 2020 are being postponed.
We are working closely with our tour promoters, artistes and partners to reschedule shows and events wherever possible and we will update all ticket holders as soon as these options are confirmed.
Customers who have booked with Reading Arts will receive an email as soon as the status for each individual show is confirmed with full details and how to claim a refund if unable to attend a rescheduled date. If a show is cancelled customers will be informed by email and automatically receive a refund within 30 days.
If you have purchased tickets through an agent or any other channel you should contact the agent to discuss your booking and refer to their individual policy for refunds, please note that Reading Arts are not liable for tickets sold through any other channel.
We would appreciate if you could bear with us while we work through these options and avoid contacting the Box Office until we have announced details for each individual show. We will also be unable to respond to enquiries on social media at this time but will announce regular updates and keep customers advised of any rescheduled events.
We are incredibly saddened to have to announce these measures and to disappoint customers who were looking forward to these events. We would like to thank all our customers, staff, promoters, artistes and event organisers for their continued understanding and support in these difficult circumstances and we look forward to welcoming you back to our venues soon.
POSTPONED OR CANCELLED READING ARTS EVENTS
The Horne Section – The Hexagon, 16 March 2020 - Postponed until 22 September 2020
Banff Mountain Film Festival – The Hexagon, 18 March 2020 - Postponed until 23 October 2020
Ladykiller – South Street, 18 March 2020 - Cancelled
The Boys Are Back - The Hexagon, 19 March 2020 - Postponed until Tuesday 24 February 2021
Commonism – South Street, 19 March - Cancelled
Jen Brister - South Street, 20 March - Postponed until 16 September 2020
Sensational 60s - The Hexagon, 20 March - Cancelled
Remembering the Oscars - The Hexagon, 23 March 2020 - Postponed until Wednesday 24 March 2021
Ben Fogle – The Hexagon, 25 March 2020 - Postponed until Monday 5 October 2020
Rozi Plain - South Street, 25 March 2020 - Cancelled
Boyzlife – The Hexagon, 27 March 2020 - Postponed until Sunday 6 September 2020
Lucy Porter – South Street, 27 March 2020 - Postponed until Thursday 24 September 2020
Vienna Ditto - South Street, 28 March - Postponed until Friday 2 October 2020
The Bootleg Beatles – The Hexagon, 28 March 2020 - Postponed until Wednesday 21 April 2021
Dispatches on the Red Dress by Rowan Rheingans - Thursday 2 April - Postponed until Friday 13 November 2020
Suzi Ruffell - South Street, 4 April - Postponed until Thursday 10 September (Extra date added Thursday 10 September)
Sh!t Theatre Drink Rum With Expats - South Street, 8-9 April - Postponed until 7-8 October 2020
Easter Panto: Puss in Boots - The Hexagon, 8-11 April 2020 - Postponed until 31 March - 3 April 2021
Poets' Cafe April – South Street, 10 April - Cancelled
Tom Stade – South Street, 16 April - Postponed until Thursday 1 October 2020
Faustus - South Street, 17 April - Postponed until Thursday 22 October 2020
The Bowie Collective - The Hexagon, 18 April - Postponed until Saturday 12 September 2020
Rhod Gilbert – The Hexagon, 21 April 2020 - Postponed until Tuesday 6 October 2020
Arcade - South Street, 22 April 2020 - postponed until Thursday 8 April 2021
Matt Parker: Humble Pi – South Street, 23 April - Postponed until Friday 9 October 2020
Kiri Pritchard-McLean - South Street, 24 April - Postponed until Saturday 31 October 2020
Ian Waite & Vincent Simone: Act Two - The Hexagon, 26 April 2020 - Postponed until Friday 18 September 2020
Mark Thomas - South Street, 1 May - Postponed until Wednesday 23 September 2020
Ivo Graham - South Street, 2 May - Postponed until Saturday 7 November 2020 (Extra date added - Friday 6 November)
John Bishop - The Hexagon, 6 May - Postponed until Monday 2 November 2020
Grace Petrie - The Concert Hall, 7 May - Postponed until Thursday 5 November 2020
A Little Death by Vic Llewellyn - South Street, 7 May - Postponed until Thursday 11 February 2021
Morgan and West: Unbelievable Science - South Street, 8-9 May - Postponed until Friday 9 & Saturday 10 April 2021
Adam Kay - The Hexagon, 9 May - Postponed until Monday 21 September 2020
Rumours of Fleetwood Mac - The Hexagon, 13 May - Postponed until Saturday 18 July 2020
Try P!nk - South Street, 16 May - Cancelled
Jack Lukeman - South Street, 17 May - Postponed until Thursday 18 February 2021
Steve Hughes - South Street, 23 May - Postponed until Wednesday 4 November 2020
Resisting Wokeness - The Hexagon, 27 May - Cancelled
NT Live: The Welkin - The Hexagon, 9 June 2020 - Cancelled
Gyles Brandreth - The Hexagon, 20 June 2020 - Postponed until Saturday 26 September 2020
Calling Planet Earth - The Hexagon, 26 June - Postponed until Thursday 4 March 2021
Thank you to all our customers and partners for your continued support. We would kindly ask all ticket holders if possible to please hold on to your tickets for rescheduled shows, this will greatly support the many artists and organisers who have been affected by the closure and help ensure we return with a strong and healthy programme of events for you all to enjoy. Thank you
Non-Reading Arts and Venues events
Each individual partner organisation is responsible for uploading and updating their content in line with whatever policy they have decided upon. During this period we'll be working with our partners to ensure all event listings are updated to match whatever course of action is chosen with each event. Please bear with us - and our partners - as tricky decisions are made.
If in doubt, it's best you check each venue or promoter's website or social media channels directly for the most up-to-date information about their events.
WHAT DO WE KNOW ABOUT CORONAVIRUS (COVID-19)?
The Government's latest Information and advice on coronavirus can be found here.
On 16 March 2020 the Government advised a number of further precautionary measures resulting in the current closure to the public of all Reading Borough Council buildings and the postponement of all Reading Arts events until 18 April 2020.
WHAT PRECAUTIONS ARE YOU PUTTING IN PLACE?
We regret to announce that initially, all events at The Hexagon, South Street, Concert Hall & Reading Museum up to 18 April 2020 are being postponed and that our buildings will close to the public with immediate effect.
WHAT WILL HAPPEN IF A PERFORMANCE IS CANCELLED OR POSTPONED?
In the event of a postponed or cancelled event we will email all ticket holders who have purchased their tickets from Reading Arts to inform you of any changes, in the event of a cancelled event you will be informed and your tickets will automatically be refunded within 30 days. We will also update our website and social media channels.
Please note that we are currently unable to respond to individual enquires to our box office or on social media but would like to assure customers that refunds will be available for cancelled events or if you are unable to attend a rescheduled date.
To help us please ensure that the email address and contact details we hold for you are up to date by logging into your account here
We ask you to bear with us as rescheduled events are confirmed and to avoid contacting the box office as they are dealing with an unprecedented number of enquiries.
If you have purchased tickets though a ticket agent (eg Ticketmaster, SEE tickets etc) or any other channel you will need to contact the agent directly to discuss your booking and their terms and conditions and refund policy will apply.
WHAT IF I NO LONGER WISH TO ATTEND AN EVENT AFTER 18 APRIL ?
For the moment our standard terms and conditions apply for all other events and tickets are non-refundable. We will post any further updates here.
HOW WILL I KNOW IF THE SITUATION CHANGES?
All ticket holders who have purchased from Reading Arts will receive further information by email as soon as the status of individual shows is confirmed.
We regret that we are currently unable to respond to individual enquires to our box office or on social media but will be will be updating these FAQs, our website and social media channels as necessary. Please continue to check them for updates.
We appreciate your continued understanding and support in these difficult circumstances.