COVID-19 (Coronavirus) - Reading Arts & Venues
Due to the Covid-19 pandemic, The Hexagon, South Street & Concert Hall remain closed and all events are being postponed or cancelled until further notice.
Following the recent government announcements and roadmap for reopening the country, we continue to prepare for when it is safe and suitable to re-open our venues and will update our customers when we have more information.
We continue to work closely with our tour promoters, artistes and partners to reschedule shows and events wherever possible and we will update all ticket holders as soon as these options are confirmed.
Customers who have booked with Reading Arts will receive an email as soon as the status for each individual show is confirmed with full details and how to claim a refund if unable to attend a rescheduled date. If a show is cancelled customers will be informed by email and automatically receive a refund within 30 days.
If you have purchased tickets through an agent or any other channel you should contact the agent to discuss your booking and refer to their individual policy for refunds, please note that Reading Arts are not liable for tickets sold through any other channel.
Our buildings remain closed, however the box office team continues to work remotely and you can contact them by emailing email@example.com or calling 0118 960 6060 on weekdays between 11am and 2pm. Please email where possible as the phone lines can get busy. We would appreciate if you could bear with us and avoid contacting the Box Office until we have announced details for each individual show. Please note we are currently unable to send out tickets by post.
We are incredibly saddened to have to announce these measures and to disappoint customers who were looking forward to these events. We would like to thank all our customers, staff, promoters, artistes and event organisers for their continued understanding and support in these difficult circumstances and we look forward to welcoming you back to our venues soon.
Thank you to all our customers and partners for your continued support. We would kindly ask all ticket holders if possible to please hold on to your tickets for rescheduled shows, this will greatly support the many artists and organisers who have been affected by the closure and help ensure we return with a strong and healthy programme of events for you all to enjoy. Thank you.