COVID-19 (Coronavirus) - Reading Arts & Venues
As of the 19th July 2021 Reading Arts are able to fully re-open our venues without social distancing measures.
However, for the safety of patrons, staff and performers, certain precautions will remain in place until further notice.
We strongly encourage the continued use of face masks whilst in our venues and for patrons to follow our theatre guidelines. You can find out more on our Covid FAQS page.
If you have any quieries about attending any of our venues, please email the Reading Arts Box Office - firstname.lastname@example.org
Even though we have been able to host some events, and we have many shows scheduled for Autumn 2021, the pandemic is still ongoing and we are still being affected by the situation. We continue to work closely with our tour promoters, artistes and partners to reschedule shows and events when necessary and we will update all ticket holders as soon as these options are confirmed.
If a show is cancelled or postponed:
Customers who have booked with Reading Arts will receive an email as soon as a postponement is confirmed with full details and how to claim a refund if unable to attend the new date. If a show is cancelled customers will be informed by email and automatically receive a refund within 30 days.
My card has expired – how do I get my refund?
On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems. Most of the time, if you've had a replacement card for the same account the refund will go into your account automatically and you won't need to do anything.
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 days, please contact your card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account. Unfortunately, we can't reclaim the money and issue the refund to a new card for you.
If you have purchased tickets through an agent or any other channel you should contact the agent to discuss your booking and refer to their individual policy for refunds, please note that Reading Arts are not liable for tickets sold through any other channel.
Thank you to all our customers and partners for your continued support. We would kindly ask all ticket holders that if a show is postponed, please hold on to your tickets for the new dates if possible. This will greatly support the many artists and organisers who have been affected by the closure and help ensure we can maintain a strong and healthy programme of events for you all to enjoy in the future. Thank you.