TicketPlan Refund Protection

TicketPlan Refund Protection is available for most tickets purchased at Reading Arts. We recommend that you include this option as your tickets are non refundable.

Adding TicketPlan Protection will protect you against cancellation resulting from accidentstravel disruption and unexpected illnesses, or other specified unforeseen circumstances.

TicketPlan Refund Protection costs £1.75 per performance ticket.  Please ensure you select enough items to cover all of the tickets in your booking for the policy to be valid.

TicketPlan Refund Protection is an optional service offered by Reading Arts and administered by TicketPlan on their behalf. It is not an insurance policy. Claims are approved & provided by Ticketplan and not Reading Arts, please see below for details of how to make a claim with Ticketplan.


Please click to view or download the TICKETPLAN REFUND PROMISE with full details of what is covered, how to request a refund and full terms and conditions.

For a worry-free purchase, protect your tickets today as you cannot add to your order later – by adding refund protection you confirm you have read, understand and agree to the full Terms & Conditions


How to purchase

Ticketplan Refund Protection is automatically offered as an option when booking online and can be added to your order when purchasing over the phone or in person with Reading Arts.  It must be added at the same time as your ticket purchase and you must ensure there is sufficient quantity to cover all of the tickets in your booking in order for your policy to be valid.

Once purchased you will receive a voucher and details of your order which should be retained as proof of purchase.  

Refund protection is optional, if you do not require cover simply proceed to the basket as usual when booking online, you can also delete any unwanted items from the basket before completing your purchase.

You have the right to cancel your refund protection within 14 days of purchase providing the event is not due to take place within the next 24 hours and has not already taken place.  If you wish to cancel your protection please email hexagonboxoffice@reading.gov.uk quoting your order number.

If you have any problems purchasing refund protection please contact the Box Office on 0118 9606060 or email boxoffice@reading.gov.uk 

How to claim

Please note that the refund promise is provided and managed by Ticketplan and not Reading Arts.  Please do not contact Reading Arts or the Box Office regarding your claim as we will be unable to assist or approve a refund.

If you have purchased Ticketplan Refund Protection and wish to claim please complete the online application on the ticketplan website.
(link opens in external site)  https://www.ticketplangroup.com/apply-for-a-refund

For full details of how to claim and the terms and conditions that apply please click the link to view or download the TICKETPLAN REFUND PROMISE