Access Bookings - Terms & Conditions

Last updated: June 2026

1. Wheelchair Positions

Patrons who need or prefer to remain in their wheelchair whilst in our auditorium must be booked into a position designated for wheelchair users as they cannot be accommodated elsewhere. When booking a designated wheelchair position you acknowledge that there will be no seat in that position, to allow space for the wheelchair.  Should requirements change, you must contact the Box Office in advance of your visit so that alternate arrangements may be made.  

Large, electric and high backed wheelchairs can be accommodated with reasonable adjustment in certain positions only. Please contact the Box Office for guidance.

Wheelchair users who prefer to transfer to a standard seat, should select an aisle seat for easiest access, where available, anywhere in our step free areas. At the Hexagon, step free access is available to all seating in the Arena, and to the front row of the Stalls only.  There is no lift access to the balcony.  If you are unfamiliar with the seating in any of our venues, please contact the box office prior to making your booking. We will advise on the most appropriate seats to meet your specific needs.

2. Access List Information

Information recorded on your customer record is used to improve our service to you only and may be updated or removed at any time. Access needs can be updated by calling the Box Office on 0118 9606060 (during advertised operating hours) or online within the Other Preferences section of your whatsonreading.com account page.  Proof of eligibility is only required if applying for free personal assistant tickets.

3. Personal Assistant (Companion)

A personal assistant or companion must be at least 16 years of age, and must be 18+ to supervise anyone aged 14 or under as our building policy is that young people aged 14 and under must be supervised by an adult. The PA must be able to assist the deaf or disabled person to access the venue and its facilities, remaining with them to ensure their wellbeing and comfort.  Anyone designated as a PA must be able to assist the person to leave the building in the event of an emergency.

4. Access Member Bookings

In most circumstances, Access Scheme members are entitled to one free personal assistant ticket for each visit to any Reading Arts venue. subject to the terms and conditions set out below. 

  • Personal assistant tickets may only be booked to accompany an access scheme member with a paid for ticket, and the member's proof of ID may be required on arrival at the booked event.  Facilitators may not book Personal Assistant tickets for any event when they are attending without the registered access scheme member.

  • All bookings must  contain at least one paid for ticket.

  • The Personal Assistant must be seated next to the access scheme member in the auditorium in order to provide the necessary assistance.  

  • Only one free personal assistant ticket may be booked per event. If you are a facilitator for more than one access scheme member, or if the access scheme member is eligible and requires more than one personal assistant (+2) then you must call the Box Office on 0118 960 6060.   

All bookings made using the free personal assistant ticket offer are strictly monitored and bookings may be amended or cancelled if they breach these terms. We reserve the right to revoke membership, and entitlement to free personal assistant tickets, to any access scheme member if they, or their facilitator, are found to be deliberately misusing this facility.