Box Office Assistant

We require an enthusiastic and motivated individual join the Box Office team in providing a high quality customer focused front line service for Reading Arts and Venues.

• The Hexagon Theatre and other venues as required
• Full-time – 37 hours a week
• REF: DEN1333
• £24,790 - £25,584 plus 10% shift allowance

About us

If you live here, work here or just visit, you will already know Reading is a great place and at Reading Borough Council we’re dedicated to making it even better. The key to this is ensuring our workforce are equipped for the challenge – this is where you come in.

About the role

The role is responsible for supporting the efficient sales and enquiry service and event delivery to customers and visitors at The Hexagon, Town Hall, South Street and other venues as required.

This is an exciting opportunity to work with the various teams that deliver the events, conferencing, festivals and catering programme at Reading Arts and Venues. The venues have a busy programme of events and the role will require evening, weekend and bank holiday working.

Reporting to the Box Office Manager, responsibilities will include:

• Making sales via the ticketing system, proactively dealing with enquiries and being the first point of contact with visitors to venues.
• Proactively upselling items such as event tickets, memberships and ancillary merchandise. Use of ticketing system to provide accurate sales and event information to staff, promoters and outside agencies.
• To assist the Box Office Manager in the organisation of information relating to events, including the website, ticketing system and show related information.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading

Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively

Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential

Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity

About you

• Excellent IT skills and a high level of knowledge of ticketing systems and basic Microsoft programmes.
• Ability to work in a busy and high-pressured environment, with the ability to be flexible and willing to adapt as a member of the team carrying out a variety of functions.
• Excellent organisational skills with the ability to prioritise and produce work accurately in a busy and pressured environment.
• Excellent communication skills, with the ability to communicate to all departments and external partners.
• Experience of working in a sales or retail environment.

Our Offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
• Local Government Pension Scheme (LGPS)
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

For more information about this role please contact Box Office Manager, Steff Cohen on steff.cohen@reading.gov.uk