COVID-19 (Coronavirus) - Reading Arts & Venues
Due to the Covid-19 pandemic, The Hexagon, South Street & Concert Hall have experienced a long period of closure, and we have had to reschedule or cancel a huge number of live events.
Over the last few months, in accordance with government guidance and the roadmap for reopening, we have been able to host a small number of socially distanced events at The Hexagon, and plan a programme of outdoor SITELINES performances. If you have booked for one of these events you will be sent information by email of the covid safety measures in place, or you can find out more on our Covid FAQS page.
While our buildings remain closed to the public unless an event is happening, the box office team continues to work remotely and you can contact them by emailing email@example.com or calling 0118 960 6060 on weekdays between 11am and 2pm. Please email where possible as the phone lines can get busy. Please note we are currently unable to send out tickets by post.
Even though we have been able to host some events, and we have many shows scheduled for Autumn 2021, the pandemic is still ongoing and we are still being affected by the situation. We continue to work closely with our tour promoters, artistes and partners to reschedule shows and events when necessary and we will update all ticket holders as soon as these options are confirmed.
If a show is cancelled or postponed:
Customers who have booked with Reading Arts will receive an email as soon as a postponement is confirmed with full details and how to claim a refund if unable to attend the new date. If a show is cancelled customers will be informed by email and automatically receive a refund within 30 days.
If you have purchased tickets through an agent or any other channel you should contact the agent to discuss your booking and refer to their individual policy for refunds, please note that Reading Arts are not liable for tickets sold through any other channel.
Thank you to all our customers and partners for your continued support. We would kindly ask all ticket holders that if a show is postponed, please hold on to your tickets for the new dates if possible. This will greatly support the many artists and organisers who have been affected by the closure and help ensure we can maintain a strong and healthy programme of events for you all to enjoy in the future. Thank you.